How to Cancel Sky
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Why Cancel?
Are you wasting money?
Give to Christian Broadcasters instead of Sky!
If you decide to cancel Sky, the money you save could be donated
to a Christian Broadcaster.
They need your help as they strive to bring Christian TV and Radio to the UK.
Because . .
- You keep the system
- You'll still get over 300 free channels
- 200 TV and 100 Radio channels are free
- All the Christian, BBC and ITV channels are free
- You'll just stop getting the Sky subscription channels
You don't need to pay Sky for any Christian Broadcast - they are all free. And your system will still receive around 300 Free-to-Air TV and Radio channels on Sky - including all the Christian, BBC and ITV channels. The TV Viewing Card is only needed for Sky subscription channels and Ch4 and Ch5. Prove it! Just remove the TV viewing card from your Sky box and then see (and hear) how much you can still receive without it.
If you still want Ch4 & Ch5, leave the card in the box after cancelling Sky. It should continue to work as a Free-to-View card. This means it will give you Ch4 & Ch5 and also give you the Sky Parental Control. Should the card ever stop giving access to Ch4 and Ch5, you can then buy a 5 year TV Viewing Card from Freesat-from-Sky for £20 by ringing 0870 240 5651.
You keep the system
Your Sky box and dish are yours, so you keep them if you cancel Sky. If, after you have cancelled, your system becomes faulty, Sky will not be interested. You'll have to call a satellite installer instead. Find one on our Find an Installer page.
How to Cancel your Sky contract
- You can cancel online, by post or by phone.
- Sky only permits the account holder to cancel an account. This is the person in whose name the Sky account is held. (The person actually paying the subscription might not be the 'account holder').
- There is a 30 day notice period.
- To ensure your contract ends by 12th month, contact Sky before the end of 11th month. You can cancel at any time from the 11th month.
Phoning is likely to be very frustrating and time consuming so is not recommended. Here's the experience of one person who cancelled their contract.
“I've cancelled my Sky subscription ...... It was terrible phoning Sky to cancel. They kept me waiting an hour before I put the phone down, and it was one of those premium numbers too. In the end I emailed them and of course wished I'd done that in the beginning.” M L
Cancel Online - complete the
Sky General Enquiry Form with your details including your email address.
In the message box, tell Sky you want to cancel your contract.
Include your account number and any password on the account to ensure a quick and hassle free cancellation.
You can't email Sky Customer Services at Skydigital@sky.com as this email address no longer works.
Cancel by Post - The 30 day period starts from the date of your letter so make sure you date it clearly.
Sky will need to know your full name, address, account number, viewing card number and any password on the account.
This should help to ensure a quick and hassle free cancellation.
Sky's address is:-
Correspondence department, Sky subscriber service, 4 Mackintosh Road, Kirton Campus, Livingston, West Lothian, EH54 7BW
If you see anything on this site that's incorrect or unclear,
please contact us and we'll put it right!
Thanks, Steve Lee.
Cancel by Phone - If you're ready for the challenge, and want to try cancelling by phone, call Sky Customer Services.
Your call will be transfered to the Cancellations department.
You will be encouraged not to cancel and may be offered some half price deal to keep you with Sky a little longer.
The 30 day notice period starts on the day you ring to cancel.
Call 08702 40 40 40 from the UK or 0818 719 819 from the Republic of Ireland.
If you want to use an alternative to Sky's expensive non-geographic number: search at www.saynoto0870.com/search.php (more details below).
When I've given a cheaper geographical number on this page for Sky, that number has been quickly cancelled or blocked. So instead I suggest you search for an alternative to 08702 40 40 40 (or 0818 719 819 from the Republic of Ireland) at www.saynoto0870.com. Use their Enter Number Here box for best results.
Jo told us of her experience when cancelling by phone . . .
“Hi The 015... number works OK. I made every effort to be polite and I did point out that I was old enough to be allowed out without my mother as were my children so could we cut to the chase. There was a lot of quiet the other end as the script failed and I got cancelled in about 5 minutes overall. Interesting to note that the one link I found on the sky website to 'cancel' said contact 'customer services here' and then the link goes to contact us - which has oodles of numbers but none for 'customer services'. Cute huh!? Thanks for the helpful website. Forewarned was forarmed and I got through the whole thing quickly. Polite but firm and don't answer unecessary questions. Oh and write down the name date etc of the contact. ” Jo.
Alison told us how she called Sky on a cheaper number . . .
“Hi I thought you might like to know how I was able to contact Sky on a non 0870 number. I looked on www.saynoto0870.com and put in the Sky 08702 40 40 40 number and it came up with an alternative number. I was put through to the cancellation department. They did go on a bit about what else I could do instead of cancel but I eventually just said no and cancelled. Hope this is useful. ” Alison.